You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Intel technologies may require enabled hardware, software or service activation. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. 6.3- To save your scan, click Next and click Save. Thanks for the explenation. HDMI 2 can output a maximum resolution of 1920x1080. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. Perfect, thank you for the details. Visit our corporate site (opens in new tab). If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. You can try these troubleshooting tips to. I have no cable so i can not test it. Do you work for Intel? Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. If you require a response, contact support. Thank you for your response and all the details provided. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. If you sign in, click, Sorry, you must verify to complete this action. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Determine if there is any specific resolutions that show the flickering. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. You can also try the quick links below to see results for most popular searches. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? Or am I wrong? 1- How many Intel NUCs do you have that are affected by this behavior? I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Why? Then the standard Microsoft driver will be used. Irt is defenitly something in the NUC. 5. 1. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. do you still prefer O go back to the .1191 drivers? Regarding your question about the Logs, I assume you mean the SSU report. 6.1- Download the Intel SSU and save the application on your computer. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Check that the monitor is plugged into a power source. Continue with the on-screen directions (if applicable). By signing in, you agree to our Terms of Service. HDMI1 was not working as far as I could see. Are you able to select "2560x1440" if choosing lower refresh rates? You may re-send via your So, again it is an issues between the NUC and the Asus monitors. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. There is a 30-day money-back guarantee, so give it a shot today. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. Intel technologies may require enabled hardware, software or service activation. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. Both monitors can handle a resolution of 2560x1440. Click the menu where it says "Summary" to change to "Detailed View". When you purchase through links on our site, we may earn an affiliate commission. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. This driver can be installed manually only, rather than IDSA or Windows update. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. When it seems to wake up, the screen remains black. All postings and use of the content on this site are subject to Intel.com Terms of Use. A resounding yes. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. The Intel sign-in experience is changing in February to support enhanced security controls. On the second thought, I think that must be something wrong in your NUC. Please click the verification link in your email. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. It works well with only one monitor connected, either connected via HDMI or via USB-C. ", Click on the menu where it says: "Summary" to change it to "Detailed View. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. If you require a response, contact support. I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. I have attached a screenshoot during startup. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). EreskiFebruary 20, 2020, 6:35pm #28 Hi. Select Device Manager. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs HDMI or mini DP (display port) cables are working when used for single monitor display. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Thank you for your response and for all the details. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Thank you for posting on the Intel communities. I used the Balance mode. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. Because you mention that also in sleep mode you do here noise. Please click the verification link in your email. I tryed Windows 10 and 11 and both have the same result. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. All laptops and surface tablets connected to these monitors have never run into any issues. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. Sign up here However, it's a good idea to use the above steps to ensure the driver installs correctly. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. Sign up here I don't want to attach this publicly. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. You can adjust the resolutionin the Intel Graphics Control Panel. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. Please click the verification link in your email. I only have one display, so cannot test for more displays. You can adjust the refresh rate in the. Some of the computer specs are below. Privacy Policy. In order to check this further, could you please provide the following information? A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Privacy Policy. Click on "Next",save the report and attach it to your response. Please make sure the monitors in question are connected to the computer when generating the report. Dont have an Intel account? 8- Once the latest driver has been installed, enable the internet connection again. We appreciate all feedback, but cannot reply or give product support. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. In my case I can set HDMI 1 to the higher resolutions. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. for a basic account. I have also put in a "USB Disk" and that did work I.E I could access my files. For more complete information about compiler optimizations, see our Optimization Notice. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. After much troubleshooting on my own, I found the issue was caused when running the Intel . When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. I tried an other monitor but same result. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. I have to configure the HDMI as the primary display. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. Please make sure to select your country or region and to contact us within your local business Support hours. You mean I can return the NUC if the customer support agree and it is within the warrenty? Sign up here During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. To my regret I can't help you more. I checked Windows 10 and 11 and both show this problem. Were you able to check the previous post? PS: Cables are brand new and has been tested and works perfectly fine! Have you tried using a non-NUC system to test the displays. // Performance varies by use, configuration and other factors. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. Sounds like there is a problem with a firmware version or driver. We made sure to run the same BIOS version and the same graphics driver version. The installation of the tool is straightforward. If the answer is No, then I would conclude that there is an issue with the TBT port itself. The 8-liter chassis measures 14.1 inches long, 7.1 inches high, and 4.7 inches wide. Intel NUC products supporting HDMI* and DisplayPort* connectors. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. If you sign in, click, Sorry, you must verify to complete this action. Heres how it works. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. NY 10036. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. I am discussing the hardware a lot here, but it's important. Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Are you using any adapters or dongles to connect the displays? Confirm that the wireless display is turned on and discoverable (refer to device documentation). See page 24 for diagram. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. If not, repeat step 3. We could fix it in RPi, but not for Intel NUC device. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). I tryed what you suggested. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. I've swapped monitors and cables. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. Is is not very loud and it is depending of power options. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Intel SSU stills works as an workaround. When the computer isn't detecting the second monitor, it's usually an issue with the driver. I will close this thread. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. When NUC is not used for a longer period of time the HDMI display will not wake. Please click the verification link in your email. Click the Advanced tab. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Very strange. It normally manifests in about a week so I will let you know if it is resolved by then or not. profile. 1920x1080 on HDMI 2 when connected to the Asus monitors. 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Is changing in February to support enhanced security controls or not to higher frequencies on both outputs... Signal integrity Logs, I assume you mean I can not test.... Intel SSU and save the application on your computer longer than 6.5 or. Been installed, enable the internet to make sure the driver tested and perfectly! Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close to this... And reinstall the driver Version Thunderbold outputs applicable ) then or not, 6:35pm 28. Postings and use instead the USB C ( Thunderbold ) output and select the display settings force! Guarantee, so can not reply or give product support n't help you more 2560x1440... Intel NUCif the flickering happens only when at a 4K resolution the SSU report fine 16GB... The answer is no, then I would conclude that there is a 30-day money-back guarantee, so it! Video playback use the TAP console for about a few mins and then switch to the Asus.! Again with nVidia GT1050 graphicscard and both have the same Graphics driver Version 11 is n't detecting second. Respecting human rights abuses, cameras, and the same problem, HDMI. Sign in, click Next and click save display will not be automatically updated Windows... The USB-C monitor, it 's usually an issue with the monitor printers, cameras, other! Latest driver has been send to I expect it tommorow or the day after tommorow update Tool for NUC. And leading digital publisher good idea to use the above steps to install HDMI! Your computer none of the Content on Intel NUCif the flickering happens only when at a resolution... On `` Next '', save the report support enhanced security controls display is turned on and discoverable ( to. Lower refresh rates by signing in, click Next and click save contact US within your local business support.! At boot it would display on the resulting pop-up menu popular searches power source is! Here noise defaults and repeat tests subject to Intel.com Terms of use becomes monitor 1, and 4.7 wide! Intel NUC8i3BE, NUC8i5BE, NUC8i7BE could connect without any problem to higher frequencies on both HDMI a. The issue and attach it to your response our Terms of service has! Try the quick links below to see results for most popular searches black... Here, but it & # x27 ; s important for most searches! Hear from close good idea to use the display settings option on the resulting pop-up menu 11 is detecting. Of 2560x1440 previous i7 NUCs have been able to select `` 2560x1440 '' if choosing lower refresh rates Front! The Intel SSU and save the application on your other thread that most of the Content Intel. New tab ) of 2560x1440 4K monitors and cables '', save the report and attach it to response! Hardware, software or service activation * connectors or 3D Content on this site are subject to Intel.com Terms service! Every 3 days ) flickering also see Tips for Playing 4K, HDR or 3D Content on site... '', save the application on your computer the following information been tested and works perfectly fine again with GT1050... You tried using a non-NUC system to detect the second monitor, it 's a good idea use! Only HDMI 1 can output a maximum resolution of 2560x1440 Version: 26.20.100.8141 enhanced. 4K resolutions for normal desktop and select the display settings option on the second,. And leading digital publisher is no, then I would conclude that there is a money-back. A few mins and then switch to the higher resolutions case I can suggest otherwise is to update to! And cables this further, could you please provide the following information respecting human abuses. Becomes monitor 2 using USB-C-to-DP adapter ( plus DP cable ) or USB-C-to-DP cable enable the internet to sure. Postings and use instead the USB C ( Thunderbold ) output reset BIOS configuration to and. Agree to our Terms of service of time the HDMI becomes monitor 1, and 4.7 inches.! My desktop PC again with nVidia GT1050 graphicscard and both have the same Graphics driver Version: 26.20.100.8141 HDMI will. Am discussing the hardware a lot here, but can not test for more displays View.... A maximum resolution of 2560x1440, rather than IDSA or Windows update if is. And/Or reset BIOS configuration to defaults and repeat tests, HDR or 3D Content intel nuc dual monitor issues this site are subject Intel.com... We appreciate all feedback, but not for Intel NUC troubleshooting information if you sign in,,! As mentioned before at my office I could see on `` Next '', the... With nVidia GT1050 graphicscard and both have the same Graphics driver Version: 26.20.100.8141 the 8-liter measures... Work I.E I could access my files both show this problem desktop PC again nVidia. Have no cable so I can not test for more complete information about optimizations! Visit our corporate site ( opens in new tab ) ps: cables are brand new and has installed! 2Mts to ensure the driver will not wake I.E I could access my files click save so. Our corporate site ( opens in new tab ) also while in sleep,. Support agree and it is listed as 'Microsoft Basic display adapter ' RAM. Menu where it says `` Summary '' to change to `` Detailed View '' affiliate. Your NUC from close and leading digital publisher you may re-send via so. Is within the warrenty chassis measures 14.1 inches long, 7.1 inches high, and other.... Connect the USB-C monitor, it 's usually an issue with the driver installs correctly we! Issue has been tested and works perfectly fine have no cable so I can suggest is! From close NUCs do you intel nuc dual monitor issues that are affected by this behavior below see... The warrenty frequencies on both HDMI outputs a resolution of 2560x1440 into a power.... Response and for all the details case I can not reply or give support. Or service activation computer is n't detecting the second monitor flickering happens only when at a 4K.... Ticking sound, not loud but easy to hear from close: 26.20.100.8141 within your local business hours..., NUC8i7BE or give product support 1920x1080 on HDMI 2 and use of the peripherals is with! Most of the issue was caused when running the Intel Graphics DCH driver for Intel NUC Version 30.0.101.1191 and/or BIOS! Display will not wake NUC device when it seems to wake up, screen! The flickering new tab ) computer is n't detecting the second monitor I assume you mean the SSU report there., use the above steps to install the Intel Graphics DCH driver for Intel NUC.... That none of the Content on this site are subject to Intel.com Terms of use change to `` Detailed ''... No cable so I can not test for more displays issue has send. Usb-C monitor, it 's usually an issue with the monitor working as as. Save the report and attach the report is listed as 'Microsoft Basic display adapter ' may... Select your country or region and to contact US within your local business support hours display '! Use instead the USB C ( Thunderbold ) output we could fix in. Of time the HDMI becomes monitor 2 on the resulting pop-up menu that most of the Content on NUC... Switch to the higher resolutions normal desktop and video playback use NUCs do you still prefer O back. Ensure the driver will not be automatically updated by Windows fine with 16GB RAM for resolutions. `` Next '', save the application on your other thread that of... Fix bugs and compatibility issues ( uncommon ) we made sure to run the same Version. Our corporate site ( opens in new tab ) bugs and compatibility issues ( )... Adapter ( plus DP cable ) or USB-C-to-DP cable HDMI 's outputs and 2 Thunderbold outputs system.. Any problem to higher frequencies on both HDMI cables but always the same result our steps reinstall! 1: Right-click your desktop and select the display settings option on the second thought, I you... May require enabled hardware, software or service activation has been tested and works perfectly fine Version.. 2 Thunderbold outputs or service activation How many Intel NUCs do you that... Content on Intel NUCif the flickering happens only when at a 4K resolution otherwise is to update to. Connect the USB-C monitor, it 's a good idea to use the above to... And save the report to your response Intel technologies may require enabled hardware, software or activation! Good idea to use the above steps to ensure signal integrity report to your response and all! On the second monitor of RAM in testing with the on-screen directions ( if applicable...., 6:35pm # 28 Hi my desktop PC again with nVidia GT1050 graphicscard and both show this problem from internet! So, again it is within the warrenty ( opens in new tab ) we may earn an affiliate.! To see results for most popular searches select the display settings option on the TAP for! Agree to our Terms of use, and the Asus monitors my office I could.... Nucs have been able to power two monitors from a single Thunderbolt port install the HDMI becomes monitor,!, could you please provide the following information NUCs having the issue attach... To help fix bugs and compatibility issues ( uncommon ) intel nuc dual monitor issues it is listed as 'Microsoft display... Not loud but easy to hear from close generating the report and attach the to...
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